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This Privacy Policy covers what data we collect when you use 520ph, how we store it, and the steps you can take to review or correct your records. Access to our platform depends on local law and is available only in eligible regions.
When you create an account on 520ph, we collect the details you submit during registration — your name, contact number, email address and the e-wallet or bank details tied to your chosen payment method. For transactions processed through InstaPay or PESONet, we retain a record of the amount, date and reference number so your wallet history stays accurate. We also collect device and session data — browser type, operating system and the pages you navigate — to keep the account experience consistent across your mobile and desktop sessions. Cookies help us remember your login state and surface the correct account dashboard when you return. We do not sell your personal information to third parties. Data is shared only where required to process a transaction, verify your identity under applicable rules, or respond to a lawful request from a competent authority. The scope of this policy is limited to activity on 520ph and does not extend to external payment processors or third-party sites you may reach from our pages. Your continued use of the platform after any update to this policy is treated as acknowledgement of the revised terms. The current version of this policy is always the one shown on this page.
Not every aspect of your 520ph experience falls under the same data rules. The four areas below show clearly what this policy covers and what sits outside its reach — so you know exactly which protections apply to your account activity.
Login sessions, password resets and two-step verification steps are covered. We log authentication events to your account record so you can spot any access you did not initiate.
Deposits and withdrawal requests processed through InstaPay, PESONet and linked e-wallets are logged in your account wallet. Transaction references are stored and visible in your account dashboard after login.
Pages you browse on 520ph — the games lobby, account settings and support sections — generate session data we use for navigation quality and security checks. This data does not leave our systems except as described in this policy.
Payment processors, game studios and external links operate under their own privacy terms. Once you leave 520ph or complete a transaction through an external processor, their policy governs. We do not control that data once it leaves our platform.
You have real, actionable control over the personal information tied to your 520ph account. Start by logging in and opening the account settings page — your registered contact details, linked e-wallet information and communication preferences are all listed there and can be updated directly. If a record looks incorrect, edit it from the same screen and save your changes. For data that cannot be changed through self-service — such as historical transaction references or identity documents submitted during verification — send a written request to our support team using the contact path in the Support section below. We aim to respond to all data queries within a reasonable period, and we will tell you what we can and cannot change based on our retention obligations. You may also ask us to clarify what data we hold, why we hold it and how long we keep it. Any request is handled without penalty to your account standing.
Open account settings after login to see your registered name, contact number and linked payment details. What is shown there is the current record we hold for your account.
Editable fields in account settings can be updated by you directly. Save the change and it takes effect immediately. If the field is locked, raise a support request to have it reviewed.
Use the support contact route below to ask what data we hold, request a correction to non-editable records, or ask how long a specific data category is retained under our policy.
For account closure or a formal data review, contact our support team in writing. We will confirm receipt and explain the steps and timeline applicable to your request.
If your question about this policy cannot be resolved through account settings, these are the direct paths to our support team. Choose the channel that works for you — all routes go to the same team.
Open the chat icon from any page on 520ph while logged in. Describe your data question and our team will confirm what records we hold or escalate to the appropriate review process.
Send a written data request to our support email address shown in your account help section. Include your registered contact number so we can locate your account quickly and respond accurately.
The Help section inside your logged-in account lists current contact options and response guidance. Check there first — it reflects the most current support routing available for your account region.
Keeping your account data accurate and secure is part of how we run 520ph — not an afterthought. Here are the four areas where our data handling is most relevant to your account.
We use cookies to maintain your login state and load the correct account dashboard when you return. You can manage cookie preferences through your browser settings, though some account functions depend on session cookies to work correctly.
Authentication events — login attempts, password changes, linked device updates — are logged to your account. If you notice an access event you did not make, contact support immediately using the live chat route.
Transaction records, including InstaPay and PESONet references, are kept for the period required by applicable rules. Account registration data is retained while your account is active and for a defined period after closure.
When this policy changes, the updated version replaces this page. We do not send advance notice for minor clarifications, but material changes that affect your rights are communicated through your registered contact channel before taking effect.
Below are the questions we receive most often about data, account records and privacy rights on 520ph. If your question is not answered here, use the support contact routes listed above.
We collect your name, email address, contact number and the payment details you link during registration — such as your GCash or Maya account reference. Device and session data is also logged when you access the platform, as described in the policy above.
Yes. Log in and open account settings to view your registered details and linked payment information. Transaction history, including InstaPay and PESONet references, is shown in your account wallet. For records outside self-service access, raise a request through support.
Editable fields — contact number, email, communication preferences — can be updated directly in account settings. For locked fields such as verified identity documents, send a written correction request to our support team with your account details so we can locate and review the record.
We share data only where needed to process a transaction, meet a verification requirement or respond to a lawful authority request. Payment processors like InstaPay and PESONet receive only what is necessary to complete your transaction. We do not sell account data.
Transaction records are kept for the period required under applicable rules in your eligible region. After your account closes, registration data is retained for a defined period before deletion. You can ask our support team for specifics applicable to your account.
The current policy is always the version shown on this page. Material changes that affect your data rights are communicated through your registered contact channel before taking effect. Minor clarifications update the page directly without separate notice to your account.