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These terms set out how 520ph operates your account, what rules apply to transactions made through InstaPay and PESONet, and how you can raise questions or request changes. Access and eligibility depend on local law and are available only where permitted in your region.
520ph operates under a policy framework designed to be transparent about what we collect, how we handle account data, and what choices you have at every stage. When you use your account — whether to move funds via InstaPay, settle a PESONet transfer, or review your wallet history — the rules on this page govern how that activity is recorded and what access rights you hold over those records. We do not share your personal account data with third parties for marketing without your explicit consent. Cookie data collected during your session is used only to maintain account state and measure site functionality; it is not sold. If you access the platform from a region where local law restricts this type of service, availability depends on those local rules and we cannot confirm eligibility on your behalf. Any policy update is communicated through a notice in your account dashboard before it takes effect, giving you time to review and respond. Your continued use after a notice period constitutes acceptance of revised terms. You may close your account at any point by following the steps in your account settings.
Not every aspect of your experience on 520ph falls under a single policy document. This section clarifies the four areas this policy directly governs, and where separate terms or third-party rules take over.
Login credentials, session management, and account-tier navigation are fully within this policy's scope. Any change to access controls — including account suspension or reinstatement — follows the procedures described here and communicated through your account dashboard.
Deposits and withdrawals processed through InstaPay or PESONet are recorded under your account wallet and subject to this policy's data-retention rules. Transaction disputes follow the contact path listed in the support section below.
Game content supplied by studios available in the lobby — including titles accessible through your account — is subject to the terms of each respective studio and the platform's content-access rules. This policy covers how that content is logged to your account, not the game mechanics themselves.
External payment processors, e-wallet providers such as GCash and Maya, and any linked service operate under their own terms. We do not control third-party privacy or data practices, and this policy does not extend to them once a transaction leaves our platform.
You hold several concrete rights over your account data and how it is used. These are not abstract entitlements — each one maps to a specific step you can take through your account or by contacting our policy support path. You can request a copy of the data we hold against your account at any time; the response process is described in your account settings under data requests. If any detail in your profile is incorrect — name, contact address, linked payment method — you can correct it directly in account settings or raise a correction request through our support channel. You also have the right to ask how long specific data is retained and why, and to request deletion of data that is no longer required for account or legal purposes. Requests that conflict with a legal retention obligation may be partially fulfilled, and we will explain any limitation in writing.
Access your transaction history, session logs, and account-change history from the records section inside your account dashboard after login.
Update your name, contact details, or linked payment method in account settings. For changes that require identity verification, follow the on-screen instructions shown at that step.
Send a written query through the policy contact path listed in the support section. We aim to respond with a substantive answer rather than an automated reply.
Submit a deletion request through account settings or via the support channel. We will confirm what can be removed and flag any data we are required to retain under applicable law.
For any question directly related to these legal terms — account data, policy scope, or a correction request — use one of the three contact paths below. General account or payment queries follow the same channels but are handled by the account support team rather than the policy team.
Send your written query or data request to our policy contact address listed in your account settings. Include your account reference number so we can locate your records quickly.
Open the chat widget from any page after you have logged in. State that your query is policy-related and the agent will escalate to the correct team without asking you to repeat your account details.
Policy notices, data-request status updates, and account-change confirmations are posted directly to your account dashboard. Check the notifications panel after login to see the current state of any open request.
520ph applies several concrete practices to protect the data held in your account and to keep policy administration transparent. These cover how data is stored, how long we keep it, and how you stay informed when anything changes.
Account data — including payment records for InstaPay and PESONet transactions — is stored on access-controlled infrastructure. Only authorised internal roles can view identifiable account records, and access is logged for audit purposes.
Session cookies keep you logged in during an active visit and record navigation state so the account page reloads correctly. Persistent cookies used for analytics are anonymised; no cookie carries payment credentials or account passwords.
Transaction records are retained for the period required under applicable law or as necessary to resolve open disputes. Once that period ends and no legal hold applies, data is deleted or anonymised in line with our internal retention schedule.
When these terms change, a notice appears in your account dashboard before the new version takes effect. The notice states what changed and when the revision applies, so you have time to review it before continuing to use the service.
The questions below reflect what account holders most often ask when they read through the policy page. Each answer points to a specific action or location so you know exactly where to go next.
The policy governs how your account records those transactions once they reach the platform. GCash and Maya operate under their own separate terms for the transfer leg. Any dispute about the on-platform record should go through our policy contact path; disputes about the e-wallet transfer itself go through GCash or Maya directly.
Log in and go to account settings, then find the data request option. Fill in the fields shown there and submit. You will receive a status update in your account notifications panel once the request is being processed — no need to follow up by chat unless the status does not change within the timeframe shown on screen.
Yes. Minor corrections can be made directly in account settings. Changes that affect identity verification — such as a legal name update — may require you to follow the verification steps shown at that point in settings. The screen will tell you exactly which documents or steps apply.
Transaction records and account history are retained for the period required by applicable law even after closure. Data that is no longer needed and carries no legal hold is deleted or anonymised. You can ask for a breakdown of what is retained and why through the policy email contact in your account settings.
Access and eligibility depend on local law and the eligible regions as defined at the time you log in. We do not confirm eligibility on a location-by-location basis; check the access conditions shown on the account page for the current position in your region.
A notice will appear in your account dashboard before any revised terms take effect. The notice states the effective date and summarises what changed. Continuing to use the account after that date counts as acceptance of the updated terms. You may close your account before the effective date if you do not accept the changes.